How we Help Small Business
How Small Business can use
Small businesses can use various communication platforms such as SMS, Whatsapp, Email, IVR, Voice Broadcasting, and Tollfree numbers to improve customer communication. These platforms offer cost-effective solutions and can be customized to fit the specific needs of small businesses. By leveraging these platforms, small businesses can provide timely and accurate information, reduce wait times, and improve the overall experience for customers.
- SMS: Small businesses can use SMS to send promotional messages and offers to their customers. They can also use SMS to send reminders about appointments, delivery updates, and payment notifications. SMS can be an effective way to communicate with customers who prefer text messaging over phone calls. Small businesses can also use SMS to send personalized messages based on the customer's interests and purchase history.
- Whatsapp: Small businesses can use Whatsapp to provide real-time customer support. Customers can send their queries and receive instant responses from the business agents. Whatsapp can also be used to send multimedia files such as images and videos, making it easier for agents to provide visual support. Small businesses can also use Whatsapp to send personalized messages and solicit feedback from customers.
- Email: Small businesses can use email to send newsletters, promotional offers, and follow-up messages to their customers. Email can also be used to send automated responses to common queries, reducing the workload of business agents. Small businesses can also use email to send personalized messages based on the customer's interests and purchase history.
- IVR: Small businesses can use IVR to provide self-service options to customers. Customers can navigate through the IVR menu to get information about products and services, make payments, and get technical assistance. This reduces the wait time for customers and allows business agents to focus on more complex queries.
- Voice Broadcasting: Small businesses can use voice broadcasting to send automated messages to customers about promotional offers, product updates, and other important updates. Voice broadcasting can also be used to send emergency alerts, such as changes in business hours or service disruptions.
- Tollfree: Small businesses can use tollfree numbers to provide a convenient way for customers to reach them. Customers can call the tollfree number for general inquiries, technical assistance, and billing support. Tollfree numbers can also be used for customer feedback and surveys.